Gerard J. McFarland Jr.

1231 Woodlawn Circle

Denison, Texas 75020

Home Phone: (903) 462-4868 Cell phone:    (903) 820-1651

E-mail address: gjmcfarl@outlook.com 

                   or   gjmcfarl@hotmail.com

 

Positions Held:

Senior Operations Support Engineer

Level 1 Call Center Analyst

MTFS Information Management Officer (IMO)

IT Site Lead Technician

Sr. on-site Systems Administrator

LAN Manager

 

Security Clearance: Secret (but have held TS SBI before when in the US Navy.)

 

Key Qualifications:

20+ years as an IT professional and experience in the computer industry.

20+ years of experience in Systems Administration, using UNIX, Novell, and Windows Server NT through 2008 R2.

20+ years in Help Desk/Customer Service environment

Recent installation/testing of Windows 10 Pro/Windows 10 Enterprise.

Current IT Industry Certifications held: MCP, MCDST, MCSA, MCSE, MCTS, MCITP, MCSA, A+, and Security+

Education:

 

Various Technical Schools and self-study courses achieving the following certification:

A+ Certified Service Technician

Security + Certified technician

Microsoft Certified Professional (MCP)

Microsoft Certified Desktop Support Technician (MCDST)

Microsoft Certified Technology Specialist (MCTS)

Microsoft Certified Information Technology Professional (MCITP)

Microsoft Certified Systems Associate (MCSA)

 

 

Various Technical Schools and online computer based training received while in the US Navy and working as a government contractor:

HIPAA Certification (renews annually)

Information Assurance (IA)/ Cyber Awareness Training (renews annually)

AT&T UNIX System Administrator

Navy Alcohol and Drug Abuse Education Program

Leadership Management and Education Course 

Honeywell DPS-6 Computer Operator

Data Processing School

Advanced Electronics Training

T2C Flight Simulator Maintenance Course

PDP-11 Computer Maintenance Course

PDP-11 Peripheral Maintenance Course

Intro. To Mini Computers

Avionics Technician Course

Basic Electricity and Electronics

 

Sherman High School, Sherman, Texas ---- High School Diploma

 

 

Gerard J McFarland Jr.                                                                                                                             Page 2

 

Veteran Status and Awards:

U.S. Navy retired Data Processing Technician First Class /E6

Good Conduct Award (5 awards)

National Defense Service Medal (2 awards)

Sea Service Ribbon (2 awards)

Matrious Unit Commendation

U. S. Navy Unit Commendation

U.S. Navy Achievement Medal

Kuwait Liberation Medal

Southwest Asia Service Medal

Experience:

April 2015 to Present                                     HCL America, Frisco, TX 75034

Senior IT Operations Support Engineer

   One of 2 Technicians for supporting over 300 users and 5 different Call Centers (Pepsi, FedEx, Entergy, Dean Foods and Anthem/WellPoint/BCBS).  Provide Support for 2 different buildings in Frisco, installed/Supported various software Products such as Windows 7, 8, Microsoft Office 2010, 2013, and 365, Citrix Client, DameWare, Call Center Software (CMS and Verint), Hard Drive Encryption on Laptops using BitLocker, and MacAfee Drive Encryption (MDE).  Troubleshot issues with network when users were having connectivity issues, assisted users with setup of VPN software, Installed/Supported VoIP phones.  Worked on MacBook Airs and Mac Mini’s, had to set them up from scratch using internet to re-install OS X. Installed Parallel’s software to run OS X and Windows 10 at the same time on them.

 

Jan 2015 – April – 2015                                   HCL America, Frisco, TX 75034

Level 1Call Center Analyst

     Answered calls from Anthem/WellPoint/BCBS users responding to various issues with software, hardware, VPN setup/issues, Account lockouts on both LAN and Mainframes.  Installed software remotely as needed.  Used DameWare to remote into user’s computer for assistance when needed.

 

April 2006– June 2014              SAIC/PSI/Medical Task Force Shelby/DDEAMC, Camp Shelby Hattiesburg, MS 39407

Site Lead Desktop Support Technician/Sys Admin for MTFS

      Performed and Implemented a Life cycle management program for the current computer equipment that was onboard site when I reported aboard.  The site’s equipment was outdated and continually having issues.  Was able to get with Dwight D. Eisenhower Army Medical Center (DDEAMC) IMD CIO and to get them to include Medical task Force Shelby in their Life cycle management program (since we were a remote clinic for DDEAMC) and replace the old outdated computers with new Dell OptiPlex GX-620 workstations. Acting as Liaison with Camp Shelby DOIM was able to establish VoIP Phone service for the Medical Task Force. Liaison with DDEAMC IMD and the Medical Task Force here at Camp Shelby for services and issues that could not be resolved locally.  Assisted the Medical Task Force Shelby Facilities Manager, Ms. Lamb, with design, network layout and com room locations for all of the new buildings that were built for the Medical Task Force,  as we went from 4 buildings when I got here to having 12 buildings now. Worked with the DDEAMC Networking Chief to have out network upgraded from a daisy chain to an actual Star network where each building now has a direct connection back to 1302 where the core switch is located.  This also required working with Camp Shelby DOIM on getting the fiber installed so that this could happen, also worked with Camp Shelby DOIM to get a direct connection installed from 6606 (the DCO) to 1302.  Our connection used to go through 2 other buildings (bldg.1001 & 1002) prior to 1302. Installed/Replaced /Repaired all servers and computers for the Medical Task Force here at Camp Shelby. On-site Supervisor/Lead Technician for other technicians and myself.

Primary job description is the Site Lead Desktop Support Technician/Sys Admin being a remote site for DDEAMC IMD and having limited technicians located at this site we often fulfills other duties outside of our current job descriptions, which include performing duties as Sys Admin for the local servers for both Medical Task Force and Dental.  Also performed duties as Network Technician troubleshooting various networking issues such as fiber connections going down, switches going out/offline, and installing/upgrading switches.  Provided support for the DENCOM personnel and equipment on site.  Installing and troubleshooting issues with VoIP phones and other telephony devices.  Act as the liaison between Camp Shelby DOIM, DDEAMC IMD and the Medical Task Force Shelby for IMD related issues.  Assist the Medical Task Force Facilities Manager with input for IMD related issues on building remodeling and floor plans for new buildings (i.e. drop locations, com. Rooms, AC requirements ….. etc. ….). Process all purchase orders for IMD related purchases and forward to DDEAMC IMD CIO for approval.